This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

All of a sudden videos wont play

  • 3 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 7 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย redbak01

more options

I have used Firefox for many years and Today it wont play any videos (you tube or any other) it wont even display the still image that you usually click on to start playing. I have windows 10 and it is up to date. It was all good yesterday........ The videos play ok on Chrome

I have used Firefox for many years and Today it wont play any videos (you tube or any other) it wont even display the still image that you usually click on to start playing. I have windows 10 and it is up to date. It was all good yesterday........ The videos play ok on Chrome

วิธีแก้ปัญหาที่เลือก

การตอบกลับทั้งหมด (3)

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

more options

วิธีแก้ปัญหาที่เลือก

You can also check the Web Console for media related messages.

more options

Java Script had become disabled.....