We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Master password doesn't work and can't delete it

  • 1 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 14 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Wesley Branton

suberirobert
suberirobert
more options

I tried to reset (delete) my master password but prompts keep asking for it. I wrote it down and haven't forgotten it but system doesn't recognize it. I even tried deleting Firefox and reinstalling but that didn't work. I followed all instructions but to no avail.

I tried to reset (delete) my master password but prompts keep asking for it. I wrote it down and haven't forgotten it but system doesn't recognize it. I even tried deleting Firefox and reinstalling but that didn't work. I followed all instructions but to no avail.

การตอบกลับทั้งหมด (1)

Wesley Branton
Wesley Branton
more options

Your question seems to be pretty similar to this recent thread. I'd recommend monitoring that thread to see if the solutions provided help you at all.