Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

YouTube Always Starts Muted

  • 4 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 8 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

more options

Somewhere along the line I did something that causes all YouTube videos to start muted and I have to manually unmute and adjust the volume to hear them. I can't see an add-on or extension I've I've installed that does this. It's annoying, I'd rather manually mute if I want to. Tried YouTube in Chrome and it doesn't act this way. Can't figure out how to undo whatever I did. :( Help greatly appreciated.

The unmute button is at the lower left of the video window and when clicked it becomes a slider for volume. See pix for automatically muted and then manually unmuted.

Latest version of Firefox but has been doing this for maybe a year.

Somewhere along the line I did something that causes all YouTube videos to start muted and I have to manually unmute and adjust the volume to hear them. I can't see an add-on or extension I've I've installed that does this. It's annoying, I'd rather manually mute if I want to. Tried YouTube in Chrome and it doesn't act this way. Can't figure out how to undo whatever I did. :( Help greatly appreciated. The unmute button is at the lower left of the video window and when clicked it becomes a slider for volume. See pix for automatically muted and then manually unmuted. Latest version of Firefox but has been doing this for maybe a year.
ภาพหน้าจอที่แนบมา

การตอบกลับทั้งหมด (4)

more options

Hello,

Please see Allow or block media autoplay in Firefox to configure Firefox to allow audio autoplay for YouTube.

more options

Thank you, but I followed the instructions to allow video and sound for YouTube but despite closing and reopening the browser it still blocks the sound. See attached pic.

more options

Websites use cookies to store information on your system.

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

Note that YouTube may also store this choice in local storage and not in a cookie.

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.