This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Firefox will not start

  • 5 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 17 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Vivek Ayer

more options

I cannot get Firefox to start. I have uninstalled, restarted my computer and then reinstalled and it still will not work. When I click on the icon, a process will show up in Task Manager, but disappear within 2 seconds. I cannot try any of the fixes that requires Firefox to be open.

I cannot get Firefox to start. I have uninstalled, restarted my computer and then reinstalled and it still will not work. When I click on the icon, a process will show up in Task Manager, but disappear within 2 seconds. I cannot try any of the fixes that requires Firefox to be open.

วิธีแก้ปัญหาที่เลือก

I don't use Comodo security software. I did find a post on another forum that was having the exact problem and also couldn't enter Firefox in Safe Mode. Someone suggested a problem with a Logitech camera driver being outdated. I uninstalled the software and the problem was solved! It was strange that I used Firefox with no issues on Wednesday, but when I turned my computer on Thursday it suddenly didn't work and there were no updates installed. Thank you for your suggestions!

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (5)

more options

It could be a corrupt profile.

1. You can start Firefox in Safe Mode by holding the Shift key when starting then application. See if starting with add-ons and some settings disabled allows FF to start and run.


2. You can start Firefox profile manager by typing firefox.exe -P in the Windows search box in the start menu, or in a cmd window.

Create a new profile and start FF using the new profile, and if it starts and runs without issue, you can transfer your bookmarks and logins to the new profile.

Edit: These options may also be present as shortcuts in the Start Menu's Firefox folder.

You may also be able to fix issues if you are able to open your existing profile in safe mode by refreshing Firefox. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

เปลี่ยนแปลงโดย crankygoat เมื่อ

more options

I have tried both of these. Firefox will not start in Safe Mode and I cannot open Profile Manager. I even tried deleting all the profiles and the profile.ini file and it still won't open.

more options

Not sure whether this could be relevant:

There appears to be a known issue among users that have previously had Comodo security software on their system. The conflicting file is an older version of:

C:\Windows\system32\iseGuard64.dll

more options

วิธีแก้ปัญหาที่เลือก

I don't use Comodo security software. I did find a post on another forum that was having the exact problem and also couldn't enter Firefox in Safe Mode. Someone suggested a problem with a Logitech camera driver being outdated. I uninstalled the software and the problem was solved! It was strange that I used Firefox with no issues on Wednesday, but when I turned my computer on Thursday it suddenly didn't work and there were no updates installed. Thank you for your suggestions!

more options

Creating a new Firefox profile and starting with that and deleting the default one appears to have solved the problem. FF is not crashing anymore. Thanks