This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

TOOK POWER HIT DURING WIN10 UPDATE. FINALLY GOT WIN10 TO LOAD (HAD TO REBOOT OFF FLASH). Unable to locate Thunderbird files, saved copy of HD prior to reboot. Looking for all email addresses & ALL SAVED EMAILS, many of which were in subfolders.

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 4 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย AgnesRM

more options

Where are Tbird email addresses & files stored on HD?

Where are Tbird email addresses & files stored on HD?

การตอบกลับทั้งหมด (1)

more options

HI

Luckily your Thunderbird settings, emails, folders, address book are all saved in one place. That is the Profile Folder. In Windows 10 it is usually stored in Appdata.

    C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\ 

Profiles have a folder name like dn911q0k.default . The random characters before .default are different for each profile, and you may have more than one! Be sure to identify the most recently active one.

Here's where to look depending on your system - https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data

and here is how to put the folder in the right place and have Thunderbird find it. The same method works whether you are moving it to a new computer or putting it back from a backup. https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

Note that if Windows 10 did not remove any of your existing folders, the whole Profile system may still be where it should be. You may just need to use Profile Manager to tell a new Thunderbird install where the profile is.

Good luck, Agnes