This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Repairing Firefox files: Firefox files are corrupted and I can't get the program to un- or reinstall

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1506 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

more options

During a recent restart, my Firefox icon turned into a broken icon, and Firefox itself wouldn't start up. It wouldn't respond to any input, for that matter. I also tried refreshing it, as the program suggested before I deinstalled, but that also didn't do anything. After a succesfull first de- and reinstallation, Firefox still didn't open or respond to anything. I went to look in the program files, and found the Firefox files map damaged and, from the looks of it, as broken as the old version I had. I wanted to deinstall again, but this time, I simply couldn't. The system won't let me deinstall as long as I don't "reboot to complete a previous update". Problem is, there is no update. Nothing happens when I reboot, and I am thus effectively stuck in a loop where Firefox is literally unuseable. Does anyone know how to restore or at least work with damaged files so I can delete them and install a fresh version or something?

During a recent restart, my Firefox icon turned into a broken icon, and Firefox itself wouldn't start up. It wouldn't respond to any input, for that matter. I also tried refreshing it, as the program suggested before I deinstalled, but that also didn't do anything. After a succesfull first de- and reinstallation, Firefox still didn't open or respond to anything. I went to look in the program files, and found the Firefox files map damaged and, from the looks of it, as broken as the old version I had. I wanted to deinstall again, but this time, I simply couldn't. The system won't let me deinstall as long as I don't "reboot to complete a previous update". Problem is, there is no update. Nothing happens when I reboot, and I am thus effectively stuck in a loop where Firefox is literally unuseable. Does anyone know how to restore or at least work with damaged files so I can delete them and install a fresh version or something?

วิธีแก้ปัญหาที่เลือก

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (1)

more options

วิธีแก้ปัญหาที่เลือก

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia