This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Secure connection failed message

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 3 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

more options

I am trying to go into a website that I have used for about a year HealthyBenefitsPlus.com/HWP with no problems. Now when I try to log onto it, it tells me Secure connection failed page trying to view cannot be shown because of authenicity of received data could not be verified. The owner of untrusted-root.badssi.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. This website is connected to my medicare insurance program and it is legitimate. I have contacted Healthy Benefits Plus website and talked to specialists about this problem. They say I am the only one having trouble connecting to their website. They are looking into the problem also. Could you please inform me what caused this problem. This website is only one affected. I need this website for ordering my allotted health items. I cannot connect to any of their many links on webpage.

I am trying to go into a website that I have used for about a year HealthyBenefitsPlus.com/HWP with no problems. Now when I try to log onto it, it tells me Secure connection failed page trying to view cannot be shown because of authenicity of received data could not be verified. The owner of untrusted-root.badssi.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. This website is connected to my medicare insurance program and it is legitimate. I have contacted Healthy Benefits Plus website and talked to specialists about this problem. They say I am the only one having trouble connecting to their website. They are looking into the problem also. Could you please inform me what caused this problem. This website is only one affected. I need this website for ordering my allotted health items. I cannot connect to any of their many links on webpage.

การตอบกลับทั้งหมด (1)

more options
  • MOZILLA_PKIX_ERROR_MITM_DETECTED
  • uses an invalid security certificate SSL_ERROR_BAD_CERT_DOMAIN
  • configured their website improperly

How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER


There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean