Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

try to find and safe my thunderbird profile after windows 10 crashed with the help of ubuntu testversion usb stick.

  • 3 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 2 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย sfhowes

m.leine
m.leine
more options

After a windows 10 total system crash while "Thunderbird" was open I now try to safe with Ubuntu (usb stick test version) all personal data like my thunderbird profile before I have to reinstall windows 10 again. I didn't create any backup of my thunderbird profile. Is there any chance to get access to my profile to safe it with the testversion of Ubuntu on the same computer while Thunderbird seems to be open in the background and where then I can find it on the ubuntu desktop? Thanks for any help ! Madeleine from Berlin

After a windows 10 total system crash '''while "Thunderbird" was open''' I now try to safe with Ubuntu (usb stick test version) all personal data like my thunderbird profile before I have to reinstall windows 10 again. I didn't create any backup of my thunderbird profile. Is there any chance to get access to my profile to safe it with the testversion of Ubuntu on the same computer while Thunderbird seems to be open in the background and where then I can find it on the ubuntu desktop? Thanks for any help ! Madeleine from Berlin

การตอบกลับทั้งหมด (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

The default location for the profile is:

C:\Users\username\AppData\Roaming\Thunderbird\Profiles\random8characters.profilename

See if you can locate that folder with the Ubuntu OS and save it to the USB stick. Once Windows and TB are reinstalled, empty the contents of the new profile folder and copy in the contents of the old profile folder.

m.leine
m.leine เจ้าของคำถาม
more options

Thanks, but I've searched already exactly for this location , because under windows I knew I can find the profile there, but now with ubuntu I cannot locate the folder with these informations. Searching under Ubuntu for Users, AppData, Roaming and Thunderbird....no result ... and I don't know why (all other privat documents I could find and safe)

sfhowes
sfhowes
  • Top 10 Contributor
more options

I don't know if it makes a difference, but since AppData is hidden by default in Windows, you may have to enable viewing of hidden files and folders in the Ubuntu file manager.