This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

WRONG IP and location sent in notification mail - SECURITY ISSUE ?!

  • 1 การตอบกลับ
  • 4 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย hoMain

more options

I have updated the Two-Spep verification settings at my firefox account.

NOW, the mails I received have IP adresses with "Boardman, OR, United States", WRONG CONTINENT!

  • There is no other device linked.
  • The notifications mails with wrong location should be related to my setting update. There is no other mail that indicates my account changes.
  • My IP address is located to my country, I checked in firefox on a IP check website.

Looks like a problem from firefox!

Mails: 1. Account recovery key generated - correct, I did this in account settings

  • ... Germany - correct location and IP

2. Account recovery key removed - correct, I did this in account settings

  • Boardman, OR, United States (estimated)
  • IP address: 54.190.54.119"' 1:22:09 AM (PDT) Friday, Mar 19, 2021

3. Two-step verification enabled - correct, I did this in account settings

  • Boardman, OR, United States (estimated)
  • IP address: 34.214.206.92 3:12:14 AM (PDT) Friday, Mar 19, 2021

I activated recovery, deactivated recovery and activated Two-step instead.

The mails said: ".. your Firefox Account from the following device ...", my device is in germany, not "Boardman" US.

I am seriously worried!

The arrived Mail sequence is correct, I made these three changes. But what is happening with location and IP here?!

I have updated the Two-Spep verification settings at my firefox account. NOW, the mails I received have IP adresses with "Boardman, OR, United States", WRONG CONTINENT! * There is no other device linked. * The notifications mails with wrong location should be related to my setting update. There is no other mail that indicates my account changes. * My IP address is located to my country, I checked in firefox on a IP check website. Looks like a problem from firefox! Mails: 1. ''Account recovery key generated'' - correct, I did this in account settings * .''.. Germany'' - correct location and IP 2. ''Account recovery key removed'' - correct, I did this in account settings * '''''Boardman, OR, United States (estimated)''''' * ''IP address: '''54.190.54.119'''"' 1:22:09 AM (PDT) Friday, Mar 19, 2021'' 3. ''Two-step verification enabled'' - correct, I did this in account settings * '''''Boardman, OR, United States (estimated)''''' * ''IP address: '''34.214.206.92''' 3:12:14 AM (PDT) Friday, Mar 19, 2021'' I activated recovery, deactivated recovery and activated Two-step instead. The mails said: "''.. your Firefox Account '''from''' the '''following device''' ...''", my device is in germany, not "Boardman" US. I am seriously worried! The arrived Mail sequence is correct, I made these three changes. But what is happening with location and IP here?!

เปลี่ยนแปลงโดย hoMain เมื่อ

การตอบกลับทั้งหมด (1)

more options

For example iplookup:

  • Hostname services.addons.mozilla.org
  • Continent North America
  • Country United States
  • Region Oregon
  • City Boardman
  • IP Address 35.163.231.197

Is mozilla sending his own IP adresses to me for verification?