This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Widevine CDM plug-in issue. Not able to stream any video..

  • 3 การตอบกลับ
  • 5 คนมีปัญหานี้
  • 14 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย brad46

more options

I'm not able to stream any content on Netflix, Amazon Prime, channel 4, 5 using firefox. The error message is 'The widevine CDM plugin has crashed'. I looked up in preferences/ extensions and themes/ plug ins and it seems like the widevine CDM plug-in was automatically updated today (21.4.2021) and now it's crashing. My firefox is 78.10, the latest for OSX 10.9. Can anyone suggest how to resolve this ?

I'm not able to stream any content on Netflix, Amazon Prime, channel 4, 5 using firefox. The error message is 'The widevine CDM plugin has crashed'. I looked up in preferences/ extensions and themes/ plug ins and it seems like the widevine CDM plug-in was automatically updated today (21.4.2021) and now it's crashing. My firefox is 78.10, the latest for OSX 10.9. Can anyone suggest how to resolve this ?

การตอบกลับทั้งหมด (3)

more options

I sugest reinstalling plug it could be.. things solve itself in maybe a new auto update, but that is hard to tell. Did this help you ?

more options

Does anyone know where or how we can access the previous version of widevine CDM? I don't think 4.10.2209.1 is compatible with Firefox 78/ Mac OSX 10.9. It's not possible to access directly from widevine.com as they instruct endusers to contact the service provide (ie. Mozilla).