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opening Firefox displays xml parsing error

  • 8 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย jon_joy_1999

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I'm using Firefox on a Samsung moto G6 with Android 9. When I open Firefox it displays a yellow page that says XML Parsing Error: no root element found. Location: chrome://geckoview/content/geckoview.xhtml line number 1, column 1.

I can't open any pages. I've tried restarting my device but I still get the message. What should I do?

I'm using Firefox on a Samsung moto G6 with Android 9. When I open Firefox it displays a yellow page that says XML Parsing Error: no root element found. Location: chrome://geckoview/content/geckoview.xhtml line number 1, column 1. I can't open any pages. I've tried restarting my device but I still get the message. What should I do?

วิธีแก้ปัญหาที่เลือก

Hi

I have looked into this one a bit further and have found that our developers are aware of this issue. You can follow progress on this work and add comments at:

https://bugzilla.mozilla.org/show_bug.cgi?id=1668842

อ่านคำตอบนี้ในบริบท 👍 1

การตอบกลับทั้งหมด (8)

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Hi

Do you have any add-ons installed in Firefox for Android?

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I don't believe I have any add-ons installed. When I go to Addons in Firefox I'm presented with a list of items, all with a + box.

เปลี่ยนแปลงโดย jon_joy_1999 เมื่อ

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What is the address of the website that you are trying to view?

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It was all websites. Google, Wikipedia, Slate, the Support button in the About menu for Firefox all gave me this error.

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Is this a version of Firefox for Android that you have installed from the Google Play store?

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Yes. I installed it a few months ago from Google Play store.

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วิธีแก้ปัญหาที่เลือก

Hi

I have looked into this one a bit further and have found that our developers are aware of this issue. You can follow progress on this work and add comments at:

https://bugzilla.mozilla.org/show_bug.cgi?id=1668842

more options

Thanks for the information Seburo. I just tested the browser again on that phone and the issue seems to have resolved itself. But if it happens again I'll use this to try to provide more information to bugzilla.