This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Empty subject and mails after importing Mbox file

  • 3 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 11 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Toad-Hall

ralph47
ralph47
more options

Hi People,

I want to import a Gmail Mbox file to Mozilla Thunderbird. I have tried it on several ways:

1) Via ImportExportTools NG 2) Via a feed solution.

The Mbox file is imported correctly, but I can only see the from and date information. Unfortunately the Subject and imported email is empty.

Could someone please help me out, thanks.

Regard,

Ralph van Essen

Hi People, I want to import a Gmail Mbox file to Mozilla Thunderbird. I have tried it on several ways: 1) Via ImportExportTools NG 2) Via a feed solution. The Mbox file is imported correctly, but I can only see the from and date information. Unfortunately the Subject and imported email is empty. Could someone please help me out, thanks. Regard, Ralph van Essen

การตอบกลับทั้งหมด (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Does the gmail mbox file have a .mbox extension? If so, remove the extension and copy the file into the Mail/Local Folders folder of the profile folder, with TB closed. Help/Troubleshooting, Profile Folder, Open Folder to open the profile. Does the folder appear under Local Folders when you restart TB?

ralph47
ralph47 เจ้าของคำถาม
more options

Thanks for your reply!

I have tried it when deleting the .mbox extension and yes it appears in the local folders after restarting TB. Unfortunately all mails and subjects are still empty. See attachment

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

I've checked on google forum and located others having same issue. Some people do this on a regular basis and have suddenly noticed a problem. All reports are within the last couple of days. https://support.google.com/mail/thread/112886903/incomplete-takeout-gmail-export-missing-email-bodies?hl=en