This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

lost bookmarks

  • 9 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

more options

Needed to replace my pc because hd failed. Now have new pc(windows 11). Problem is i can't restore wife's bookmarks. Got mine back okay, but not hers and she isn't happy. What do i need to do to find them?

Needed to replace my pc because hd failed. Now have new pc(windows 11). Problem is i can't restore wife's bookmarks. Got mine back okay, but not hers and she isn't happy. What do i need to do to find them?

วิธีแก้ปัญหาที่เลือก

Firefox uses two locations for the Firefox profile folder. One location for your personal data (e.g. bookmarks) and another location for temporary files like the disk cache, so make sure to look in the correct location.

Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>

"AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (9)

more options

Can you place the old drive in a external case? Can you put the old drive in the new computer?

more options

Your wife's profile will will be located in the same place as yours. But in her computers' user account folder.

more options

Cant put old hd in new pc because old drive has failed. That's why I bought the new pc. I tried looking for wife's profile in her account and couldn't find it. That's what I can't understand. Why was I able to get mine, but not hers?

more options

I take it you are talking about sync. Sync was not meant as a backup. And some that did try getting their data back ended up clearing the sync data.

Did you reset the sync password, or change its e-mail? Doing so automatically removes all data from that account.

more options

Did you previously used Sync and were both of you using the same Firefox Account or were you using different Firefox Account as using the latter is the only way to have you and your wife's personal data on the Sync server ?

more options

We have separate firefox accts. Not sure I actually used sync to get my bookmarks back. Can't remember because it didn't seem too difficult.I have an external WD hd on the new pc from my previous system and just assumed the files came from that. When I tried to use it to get my wife's files I couldn't find them (or even mine).

more options

วิธีแก้ปัญหาที่เลือก

Firefox uses two locations for the Firefox profile folder. One location for your personal data (e.g. bookmarks) and another location for temporary files like the disk cache, so make sure to look in the correct location.

Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>

"AppData" (XP: Application Data; Mac: ~/Library; Linux: ~/.mozilla) is a hidden folder.

more options

Actually, I have just realized this problem and it's solution is above my pay grade and tossed in the towel. I told my wife to just recreate her bookmarks list from scratch since most of her old ones were probably obsolete anyway. She agreed (I think). Thanx to all for your help!!!!

more options

Sorry we could not give better news. One thing. If you use some of the same bookmarks, you can import your list to her profile.