Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

(1) "Reply" and "Reply All" to messages don't work. (2) Some attachment types won't open

  • 2 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย coffent

more options

Messages I receive when opened have buttons at the top labeled "Reply", "Reply All", and "Forward", and attachments if any at the bottom..

(1) Clicking or shift-clicking "Reply" opens a new window with the original message and the sender in the "To" field, with the format either HTML or plain text, as expected.

If instead I click the down arrow by the Reply button it opens a drop-down menu with "Reply in HTML" and "Reply in plain text" as choices. No matter which I choose, nothing happens - no new window opens.

Clicking either "Reply All" or its down arrow does the same thing: opens a drop down menu with the same two choices as with Reply. Again, no matter which I choose, nothing happens.

If instead I go to the menu, click Messages and from the drop-down menu click or shift-click either Reply or Reply to all, it *does* work as expected.

(2) If an attachment is *.mov and I click it, a window opens asking what I should do with the file, and everything works as expected. If an attachment is *.jpg, then clicking it does nothing; double-clicking it does nothing. Right-clicking it opens a menu with the first choice being "Open". If I click that nothing happens. The only way I can open the attachment is to save it, then open the saved file.

I'm running the latest (91.6.1) version of Thunderbird under Windows 10.

Does anyone know what is wrong? Thanks!

Messages I receive when opened have buttons at the top labeled "Reply", "Reply All", and "Forward", and attachments if any at the bottom.. (1) Clicking or shift-clicking "Reply" opens a new window with the original message and the sender in the "To" field, with the format either HTML or plain text, as expected. If instead I click the down arrow by the Reply button it opens a drop-down menu with "Reply in HTML" and "Reply in plain text" as choices. No matter which I choose, nothing happens - no new window opens. Clicking either "Reply All" or its down arrow does the same thing: opens a drop down menu with the same two choices as with Reply. Again, no matter which I choose, nothing happens. If instead I go to the menu, click Messages and from the drop-down menu click or shift-click either Reply or Reply to all, it *does* work as expected. (2) If an attachment is *.mov and I click it, a window opens asking what I should do with the file, and everything works as expected. If an attachment is *.jpg, then clicking it does nothing; double-clicking it does nothing. Right-clicking it opens a menu with the first choice being "Open". If I click that nothing happens. The only way I can open the attachment is to save it, then open the saved file. I'm running the latest (91.6.1) version of Thunderbird under Windows 10. Does anyone know what is wrong? Thanks!

วิธีแก้ปัญหาที่เลือก

The 'Reply in HTML' and 'Reply in plain text' options in the buttons must be due to an add-on. Which add-ons are installed?

I don't have that issue with opening jpg attachments. If you delete the Action for jpg Content Type in Preferences/General/Files & Attachments, then restart TB, does double-clicking a jpg attachment show a prompt to set the opening app?

อ่านคำตอบนี้ในบริบท 👍 1

การตอบกลับทั้งหมด (2)

more options

วิธีแก้ปัญหาที่เลือก

The 'Reply in HTML' and 'Reply in plain text' options in the buttons must be due to an add-on. Which add-ons are installed?

I don't have that issue with opening jpg attachments. If you delete the Action for jpg Content Type in Preferences/General/Files & Attachments, then restart TB, does double-clicking a jpg attachment show a prompt to set the opening app?

more options

Thanks sfhowes - you got everything right.

I've now found that the drop-down arrows on the Reply and Reply All buttons are set by the add-on changeQuote, and their not working is caused by an incompatibility with the add-on Identity Chooser. Actually, now that I know the cause the incompatibility is not that serious and I'll keep using both add-ons.

And yes, the problem with opening jpg's was that I had the default program set to one I don't have on the computer any more.

Thanks again - you saved me a lot of frustration!