This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Gmail does not load until cache is cleared

  • 6 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 9 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Terry

more options

Hi,

Something seems to be happening with my Gmail. After some time, it stops updating. When attempting to reload the page, no requests are even sent from Firefox. When attempting to load it in a new tab, I get an endless loading sign but no indication a request is actually being sent (no request in network tab, no domain in the bottom corners as happens when loading a page).

All other Google products load correctly.

The solutions I've found are to log out of Google and log back in or clear cache/cookies/etc for Google. However, after some time this issue pops up again.

I've already rebooted the machine, done latest update, cleared site cache etc etc etc. and this keeps happening.

Hi, Something seems to be happening with my Gmail. After some time, it stops updating. When attempting to reload the page, no requests are even sent from Firefox. When attempting to load it in a new tab, I get an endless loading sign but no indication a request is actually being sent (no request in network tab, no domain in the bottom corners as happens when loading a page). All other Google products load correctly. The solutions I've found are to log out of Google and log back in or clear cache/cookies/etc for Google. However, after some time this issue pops up again. I've already rebooted the machine, done latest update, cleared site cache etc etc etc. and this keeps happening.

การตอบกลับทั้งหมด (6)

more options

Delete browsing, search and download history on Firefox {web link}

Remove a single website from your history {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings And Passwords.

more options

FredMcD said

Delete browsing, search and download history on Firefox {web link} Remove a single website from your history {web link} Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings And Passwords.

Can you please provide some more information as to why to do this? How is this functionally different from deleting cache/cookie data to remove the login and try again? Because the issue still occurs when I take those steps, so I don't see how removing login data and history would help.

more options

"Forgot" will have the browser remove all data. Not just some as with cookies and cache.

more options

FredMcD said

"Forgot" will have the browser remove all data. Not just some as with cookies and cache.

Data such as? The only other two I would assume are included there are site history and logins.

more options

Try downloading another copy of Firefox, run it from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

more options

If you use dns over https (DOH), you may find that adding google to the following preference will help. It seems to have made a difference here. network.trr.builtin-excluded-domains

https://support.mozilla.org/en-US/kb/about-config-editor-firefox