This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

unable to connect

more options

So I was using Firefox browser with the Firefox private network add on and as I was using it, it stopped working for me. The private network keeps saying offline, and usually when that happens I can still connect via the internet, however, now I can no longer connect. It keeps saying the the "The proxy server is refusing connections". The private network says off, when I try to toggle it on it slides over but doesn't come on, it goes right back into the off position. Any help would be greatly appreciated, as far as I know the proxy settings on our network has not changed. Furthermore, I am not the admin for this computer or network, so any help that doesn't involve admin access would be greatly appreciated.

So I was using Firefox browser with the Firefox private network add on and as I was using it, it stopped working for me. The private network keeps saying offline, and usually when that happens I can still connect via the internet, however, now I can no longer connect. It keeps saying the the "The proxy server is refusing connections". The private network says off, when I try to toggle it on it slides over but doesn't come on, it goes right back into the off position. Any help would be greatly appreciated, as far as I know the proxy settings on our network has not changed. Furthermore, I am not the admin for this computer or network, so any help that doesn't involve admin access would be greatly appreciated.

การตอบกลับทั้งหมด (1)

more options

Mozilla has a forum dedicated to FPN. You would probably find better help there -

Firefox Private Network Support https://support.mozilla.org/en-US/products/firefox-private-network