Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Restore bookmarks after password reset

  • 1 การตอบกลับ
  • 0 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

mlain001
mlain001
more options

Since when has it been that resetting my password erased my bookmarks???? I have used Firefox for years now and amassed some very important bookmarks for work, bills and everything else. I know I have reset my password before without having lost my bookmarks, so why is it that way now?

Security be damned, it is utter bs that bookmarks are erased.

Since when has it been that resetting my password erased my bookmarks???? I have used Firefox for years now and amassed some very important bookmarks for work, bills and everything else. I know I have reset my password before without having lost my bookmarks, so why is it that way now? Security be damned, it is utter bs that bookmarks are erased.

การตอบกลับทั้งหมด (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Resetting the password for the Firefox Sync account only removes data stored on the Sync server as data stored on the Sync server is encrypted locally before it is uploaded and only the original password can decrypt this data. Firefox should have shown a message about this. Note that Sync isn't meant to be used as a backup, but is meant to sync data between connected devices.

Firefox keeps backups in the bookmarkbackups folder that you can use to restore lost bookmarks.