Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

I lost my bookmarks that were saved to my account

  • 1 การตอบกลับ
  • 0 คนมีปัญหานี้
  • 11 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Dropa

kunnome
kunnome
more options

I recently had to do a fresh reinstall of my Windows OS and was in the process of reinstalling and logging back into my Firefox browser and account. I quickly found out that I could not remember my password for the account. After trying multiple potential passwords, I was not able to find the correct one and resorted to password reset.

I reset my account and now lost all the bookmarks that were saved to the account. The odd thing is that I still have my bookmarks available on my mobile firefox browser, under Bookmarks -> Desktop Bookmarks -> Bookmarks Toolbar.

Is there any way to bring back my previous bookmarks the way they were before the Windows OS reinstall? Especially given that my mobile Firefox still retains those bookmarks?

Thank you.

I recently had to do a fresh reinstall of my Windows OS and was in the process of reinstalling and logging back into my Firefox browser and account. I quickly found out that I could not remember my password for the account. After trying multiple potential passwords, I was not able to find the correct one and resorted to password reset. I reset my account and now lost all the bookmarks that were saved to the account. The odd thing is that I still have my bookmarks available on my mobile firefox browser, under Bookmarks -> Desktop Bookmarks -> Bookmarks Toolbar. Is there any way to bring back my previous bookmarks the way they were before the Windows OS reinstall? Especially given that my mobile Firefox still retains those bookmarks? Thank you.

การตอบกลับทั้งหมด (1)

Dropa
Dropa
more options

If this was the main computer or device where all that data was saved any O/S reinstall wipes clean all data that was on there prior. If you didn't save the profile or backup the data to another separate drive or USB there is nothing to recover back.

You might want to try this other article to see if that can restore if possible.

Bookmark recovery in new device https://support.mozilla.org/en-US/questions/1350418