We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

IDs here. There doesn't seem to be a report for today, and I got another crash when I clicked on About:Crashes the first time - the tab hung and other tabs got the Gah message.

bp-9bb99c11-ff1f-477a-89df-cb3920221209 09/12/2022, 15:13 View bp-df8460f9-e503-4a35-adb9-878720221209 09/12/2022, 15:13 View bp-18f8374c-d007-4cb2-861a-4536b0221209 09/12/2022, 15:13 View bp-ac95d433-cccf-486b-85fc-ce7f30221209 09/12/2022, 15:13 View bp-74b74d79-588f-44b1-96a5-e7d7b0221209 09/12/2022, 15:14

Thanks, Paul, for your help.

If your crash doesn't happen in Troubleshoot Mode, it is most likely because an extension, theme, or hardware acceleration is causing the crash. Follow the steps in Troubleshoot extensions, themes, and hardware acceleration issues to solve common Firefox problems to determine the cause.

Regards, TG

The only extension I'm using is Malaware as required by my online Bank. I have done a FFX refresh. The problem persists: I log in to my bank using a private window. Today, while there I clicked on the bank's page to download a bank statement. That opened a second private tab from which the download of a pdf occurred - OK. However, I could not return to the 1st private tab and I could not close the download tab either. So the only way I could log off from my bank was to terminate FFX. That is veryimpolite. So there is a hang condition somewhere in here as well as the Gah problem which effectively also results in a hang - even thogh the Gah message implies a crashed tab.

I have just opened another tab [ C:\Users\jones\AppData\Roaming\Mozilla\Firefox\Profiles\22r8pfuo.default-1670423019115 ] to see if there is another crash dump to send by way of helpful diagnostic. That tab is now handing. So I certainly hope that the post button below works!

It did! the other tab is still hanging.

So I killed FFX and just restarted and the handing tab {file:///C:/Users/jones/AppData/Roaming/Mozilla/Firefox/Profiles/22r8pfuo.default-1670423019115} now works. THis time I used about:crashes and there is no new crash report!

Additional help and a solution still welcomed.

I have renamed the files places.sqlite to places.sqlite.old and restarted FFX.

No joy! Still getting Gah error mesage.

It seems to occur when I have clicked on a link within a tab which results in another tab opening. Eg clicking on the details of an item in eBay. Then it seems that other tabs opened prior to opening the eBay tab hang/crash with the Gah message.

Problem still not solved after a new FFX upgrade installed over night. So I'm making Google Chrome my default browser.