This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

How to block the 'You are seeing this message because ad or script blocking software is interfering with this page. Disable any ad or script blocking software, then reload this page.'

  • 3 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 51 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย avo

more options

How do I block the 'You are seeing this message because ad or script blocking software is interfering with this page. Disable any ad or script blocking software, then reload this page.' ?

I have been using ublock origin add-on for years without any issues. For the past few weeks, pop up videos as well as above alert message appears on several news sites. Is this a glitch with the add-on or firefox browser issues?

Many thanks!

How do I block the 'You are seeing this message because ad or script blocking software is interfering with this page. Disable any ad or script blocking software, then reload this page.' ? I have been using ublock origin add-on for years without any issues. For the past few weeks, pop up videos as well as above alert message appears on several news sites. Is this a glitch with the add-on or firefox browser issues? Many thanks!

การตอบกลับทั้งหมด (3)

more options

This sounds more like Addon related issue then a Browser caused. Maybe contact the Addon developer for help using their Addon settings. And some sites nowdays will block access if one uses adblocker. So something like this isn't Firefox related more like Addon caused.

more options

You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

more options

Thank you both for your replies.

I still can't solve the issue (even with the updated firefox).

I will re-try your recommendations at a later date and hope improvements have been made.