We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Trying to migrate a saved profile back into Thunderbird.

  • 1 การตอบกลับ
  • 0 คนมีปัญหานี้
  • 14 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย christ1

more options

I have reloaded Windows 10 into my Lenovo T510 as a result of changing the hard drive. I had saved my Thunderbird profile. I completed this last Friday. Thunderbird will not allow me to download its software as my machine is now not compatible which I am struggling with as I was using Thunderbird all last week (See attachment). As a sneeky fix....I took a older version from my wife's machine loaded that...all good. I assumed in time it would update after I had loaded my profile. When I try and change my default profile to the migrated one in the software I see the message attached. I seem to be caught in a vicious circle as my Lap top is nolonger compatible with the Thunderbaird software available for download, though I have only changed the harddrive. If I use an older version of Thunderbird which is working fine on my wife's Lenovo T510 (identical machines) I have a compatibility with the profile I want to use. I also attach my lap top operating system and architecture(?) Can anyone help? In normal circumstances I would just start again but the profile has some very important emails relating to a personal legal case I am fighting (and winning) and I need access to them.

I have reloaded Windows 10 into my Lenovo T510 as a result of changing the hard drive. I had saved my Thunderbird profile. I completed this last Friday. Thunderbird will not allow me to download its software as my machine is now not compatible which I am struggling with as I was using Thunderbird all last week (See attachment). As a sneeky fix....I took a older version from my wife's machine loaded that...all good. I assumed in time it would update after I had loaded my profile. When I try and change my default profile to the migrated one in the software I see the message attached. I seem to be caught in a vicious circle as my Lap top is nolonger compatible with the Thunderbaird software available for download, though I have only changed the harddrive. If I use an older version of Thunderbird which is working fine on my wife's Lenovo T510 (identical machines) I have a compatibility with the profile I want to use. I also attach my lap top operating system and architecture(?) Can anyone help? In normal circumstances I would just start again but the profile has some very important emails relating to a personal legal case I am fighting (and winning) and I need access to them.
ภาพหน้าจอที่แนบมา

วิธีแก้ปัญหาที่เลือก

Thunderbird will not allow me to download its software as my machine is now not compatible

Your Win10 OS is 32-bit. You probably downloaded the 64-bit version of Thunderbird, which won't work, as you already found out. Download the 32-bit version of Thunderbird instead. https://www.thunderbird.net/en-US/thunderbird/all/#E

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (1)

more options

วิธีแก้ปัญหาที่เลือก

Thunderbird will not allow me to download its software as my machine is now not compatible

Your Win10 OS is 32-bit. You probably downloaded the 64-bit version of Thunderbird, which won't work, as you already found out. Download the 32-bit version of Thunderbird instead. https://www.thunderbird.net/en-US/thunderbird/all/#E