This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

FIREFOX CRASHING

  • 2 การตอบกลับ
  • 0 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย jeffb1062

jeffb1062
jeffb1062
more options

this evening the browser would open and crash to desktop .I tried refreshing it, restarted my computer, tried to start it in troubleshooting mode and still crashes, uninstalled and reinstalled firefox, but it wouldn't complete the installion

this evening the browser would open and crash to desktop .I tried refreshing it, restarted my computer, tried to start it in troubleshooting mode and still crashes, uninstalled and reinstalled firefox, but it wouldn't complete the installion
ภาพหน้าจอที่แนบมา

การตอบกลับทั้งหมด (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

jeffb1062
jeffb1062 เจ้าของคำถาม
more options

Crash ID: bp-a3fc58e7-2410-4492-8ab6-31f880230824 8-23-2023 10:32pm Crash ID: bp-842dc717-5be6-4116-b2dd-c77ce0230824 8-23-2023 10:18pm Crash ID: bp-306c4546-db57-4db3-b90c-21d810230824 8-23-2023 10:10pm Crash ID: bp-68e59aad-cdbe-4879-8d73-664aa0230824 8-23-2023 10:16pm Tried again today and the same crash happened TIA