This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

gray box in upper right corner of screen prohibits access to click on commands

  • 6 การตอบกลับ
  • 0 คนมีปัญหานี้
  • ตอบกลับล่าสุดโดย dmurley

more options

gray box in upper right corner of screen prohibits access to click on commands

gray box in upper right corner of screen prohibits access to click on commands
ภาพหน้าจอที่แนบมา

วิธีแก้ปัญหาที่เลือก

What Extensions do you have installed in Firefox as a poster in https://forums.mozillazine.org/viewtopic.php?t=3124430 said it may have been due to Ghostery Tracker & Ad Blocker.

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (6)

more options

Terrible screenshot.  ;-)) Can you provide steps and a link to the site?

มีประโยชน์หรือไม่

more options

It appears on most of my screens in both Firefox and Firefox private viewer. The weather channel, Amazon, Fox news, Breezeline. The box is in the upper right hand corner, but it's just a gray area, no specific border to make it visible. Here's two screens where it's quite visible: https://weather.com/weather/tenday/l/7efc9f9f34a5e64baca2f99a967661230025bce3f3435129e48ba50fecadf93c https://www.foxnews.com/

มีประโยชน์หรือไม่

more options

Not seeing it. see screenshots Windows home or pro? Did you try Firefox in Troubleshoot Mode? What security software are you running?

มีประโยชน์หรือไม่

more options

วิธีแก้ปัญหาที่เลือก

What Extensions do you have installed in Firefox as a poster in https://forums.mozillazine.org/viewtopic.php?t=3124430 said it may have been due to Ghostery Tracker & Ad Blocker.

มีประโยชน์หรือไม่

more options

The extensions list in the Troubleshooting Information data shows that the OP has Ghostery installed.

{name: Ghostery Tracker & Ad Blocker - Privacy AdBlock, type: extension, version: 10.4.2, isActive: TRUE, id: firefox@ghostery.com}

มีประโยชน์หรือไม่

more options

Thanks to all who replied. I turned off Ghostery and the problem went away.

มีประโยชน์หรือไม่

ถามคำถาม

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.