We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Sub Folders under "Local Folders" not showing

  • 2 การตอบกลับ
  • 0 คนมีปัญหานี้
  • ตอบกลับล่าสุดโดย david

Pro West
Pro West
more options

I have installed Thunderbird 128.1.esr(64-bit_ on Windows 10.

I copied my profiles across from my old PC (windows 7).

I adjusted the locations as I want to keep my email data in separate drive.

Thunderbird starts up and at first run took a while before it showed the messages.

I have several Email accounts configured.

The issue I am having is that the sub-folder under "Local Folders" are not showing.

I noticed on the original PC there is file called `folderCache.json` which contain the folders names and locations, including the missing ones.

I copied this file to the new PC and edited the location to match the new ones.

But when I start TB, the ones under "Local Folder" are still not visible, and the `folderCache.json` gets over written with a newly generated one that does not have the missing folders.

I tried to look in the "Developer Tools>Error Console" for any clues but there is nothing related to folder trees there.

The folder are quite large (with messages going back 20 years).

It seems that the foldercache.json gets regenerated at each run, so where does it read the sub-folder list from?

I have installed Thunderbird 128.1.esr(64-bit_ on Windows 10. I copied my profiles across from my old PC (windows 7). I adjusted the locations as I want to keep my email data in separate drive. Thunderbird starts up and at first run took a while before it showed the messages. I have several Email accounts configured. The issue I am having is that the sub-folder under "Local Folders" are not showing. I noticed on the original PC there is file called `folderCache.json` which contain the folders names and locations, including the missing ones. I copied this file to the new PC and edited the location to match the new ones. But when I start TB, the ones under "Local Folder" are still not visible, and the `folderCache.json` gets over written with a newly generated one that does not have the missing folders. I tried to look in the "Developer Tools>Error Console" for any clues but there is nothing related to folder trees there. The folder are quite large (with messages going back 20 years). It seems that the foldercache.json gets regenerated at each run, so where does it read the sub-folder list from?

การตอบกลับทั้งหมด (2)

Pro West
Pro West เจ้าของคำถาม
more options

I should add that only "Local Folders" sub-folder are missing, for all other accounts, the folders are present.

มีประโยชน์หรือไม่

david
david
  • Top 10 Contributor
more options

The devil is in the details. I suggest you click to accountsettings, scroll down left side to 'local folders, and click the browse button at bottom of right pane to select the location of the local folders, as you indicated they are on a different drive. That may cause Thunderbird to reboot.

มีประโยชน์หรือไม่

ถามคำถาม

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.