This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Firefox Passwords Safety Issue

  • 2 การตอบกลับ
  • 0 คนมีปัญหานี้
  • 7 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

more options

I sold my Macbook, Signed out and Reset Firefox, and yet the new owner still has all my passwords saved in Firefox.

Why make it so difficult and unsafe? Reset should mean reset. period.

I sold my Macbook, Signed out and Reset Firefox, and yet the new owner still has all my passwords saved in Firefox. Why make it so difficult and unsafe? Reset should mean reset. period.

การตอบกลับทั้งหมด (2)

more options

What you should have done was after signing out was click the three horizontal lines at the top right and choose Passwords then click the three horizontal dots at the top right of the next screen and finally 'Remove All Passwords.'

I can't find a ‘Reset Firefox’ function, only ‘Refresh Firefox,’ so can't say if it was mis-leading as to what it would do or not.

If I were selling a computer at the very least I'd do a factory re-set on it. Not only would that clear my data, though it could still be recovered by somebody with the ability, but also give the new owner a computer free of things set up how I like but they may not.

มีประโยชน์หรือไม่

more options

Were you using Sync and did you reconnect the new device to the same Sync account as it sounds that was what you did? Only a password reset of the Mozilla Account would wipe all data stored on the Sync server.

Note that Mac has a hand-off feature.

มีประโยชน์หรือไม่

ถามคำถาม

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.