Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Security

  • 5 การตอบกลับ
  • 0 คนมีปัญหานี้
  • ตอบกลับล่าสุดโดย Toad-Hall

more options

Occasionally some of my contacts said they were not receiving my emails. Therefore I sent an email to myself and it did not arrive. When I checked my sent box my email was there but the sent address consisted of the first part of my own address, followed by a completely different address, which I traced to a Spanish email provider: @d4.com.mx

It looks like my sent emails are sometimes being re-directed to someone else's address. How can this happen and more important how can it be stopped?

Occasionally some of my contacts said they were not receiving my emails. Therefore I sent an email to myself and it did not arrive. When I checked my sent box my email was there but the sent address consisted of the first part of my own address, followed by a completely different address, which I traced to a Spanish email provider: @d4.com.mx It looks like my sent emails are sometimes being re-directed to someone else's address. How can this happen and more important how can it be stopped?

การตอบกลับทั้งหมด (5)

more options

This appears to be a security issue. I suggest a scan for malware that is intercepting your email.

มีประโยชน์หรือไม่

more options

Start computer in Safe mode and then perform a scan.

After performing scan and all is ok.....Logon to the webmail account and check to see if other email addresses have been added to the account or whether the settings to auto forward emails to another address have been created. I would also suggest you change the password whilst in webmail account.

Also check your Account Settings to see if you have an additional identities for the mail account.

Check your Address book to see if you have any contacts in any of the address books that match the problem email address.

มีประโยชน์หรือไม่

more options

Go to your compose window and start composing a new mail to yourself. Once you have added the email address to the email, do you see just your name, or your name plus the email address you are sending the email to?

มีประโยชน์หรือไม่

more options

Thanks Matt As soon as I start entering my own address to send the email to myself, I get a short list of options to click. The first one is my own email address in blue, accompanied underneath in grey by a phantom address which is tied to it. If I send to my address I do not receive it, therefore I assume it is going to the phantom. I have searched my contacts to see if the phantom appears but there is no sign of it.

This only happens when sending from my mobile phone and not when I send from my laptop.

มีประโยชน์หรือไม่

more options

re :This only happens when sending from my mobile phone and not when I send from my laptop.

This forum is for Thunderbird on desktop/laptop not mobile phones.

Are you saying your problem is only occuring when you use phone? Do you have Thunderbird for Android on phone ?

มีประโยชน์หรือไม่

ถามคำถาม

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.