This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

when i open firefox a software download 3.0.19 appears consistently

  • 2 การตอบกลับ
  • 8 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Morbus

more options

when I open firefox a software update window appears 3.0.19 recommending me to download and install ... I have OK#d this several times... but the window keeps on appearing each time I open firefox

This happened

Every time Firefox opened

when I open firefox a software update window appears 3.0.19 recommending me to download and install ... I have OK#d this several times... but the window keeps on appearing each time I open firefox == This happened == Every time Firefox opened

วิธีแก้ปัญหาที่เลือก

Hello Alice.

For some reason, your Firefox is not updating correctly. See this support article and see if it helps:

http://support.mozilla.com/en-US/kb/Upgrading+to+Firefox+3.6

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (2)

more options

วิธีแก้ปัญหาที่เลือก

Hello Alice.

For some reason, your Firefox is not updating correctly. See this support article and see if it helps:

http://support.mozilla.com/en-US/kb/Upgrading+to+Firefox+3.6

more options

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)

Remove the files in the updates and updates\0 folder:

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\ (updates) C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox\ (updates)

"Application Data" in XP/Win2K and "AppData" in Vista/Windows 7 are hidden folders, use %APPDATA% in the File name field. See also http://kb.mozillazine.org/Show_hidden_files_and_folders