This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Since I changed the operating system Windows 7 32bit to 64bit I can not use Firefox browser unless change the browser to safe mode.

  • 1 การตอบกลับ
  • 38 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย rjohnson19

more options

Since I changed the operating system Windows 7 32bit to 64bit I can not use Firefox browser unless change the browser to safe mode.When i start it the browser is not open and appears a message Mozilla Crash Reporter

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)

Since I changed the operating system Windows 7 32bit to 64bit I can not use Firefox browser unless change the browser to safe mode.When i start it the browser is not open and appears a message Mozilla Crash Reporter == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)

วิธีแก้ปัญหาที่เลือก

Go to the address about:crashes and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.

Since everything is fine in safe mode, one of your extensions or themes is at fault. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems to figure out which one of your add-ons is causing the crash.

Start here: https://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes#The_problem_does_not_occur_in_Safe_Mode

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (1)

more options

วิธีแก้ปัญหาที่เลือก

Go to the address about:crashes and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.

Since everything is fine in safe mode, one of your extensions or themes is at fault. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems to figure out which one of your add-ons is causing the crash.

Start here: https://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes#The_problem_does_not_occur_in_Safe_Mode