This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

When I go to install the update - it says I don't have permissions to access some of the items, so cannot install. Ihave a MACBook Pro (new). Please help.

  • 1 การตอบกลับ
  • 11 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

more options

See above. When updating the newest version of Firefox - I go to drag the logo into my applications folder and it says "the operation cannot be completed, because you don't have permission to access some of the items". and it will not let the process continue. Can I fix this, so I can install the update?

I have a MAC Version 10.6.4 (it's practically brand new!)

See above. When updating the newest version of Firefox - I go to drag the logo into my applications folder and it says "the operation cannot be completed, because you don't have permission to access some of the items". and it will not let the process continue. Can I fix this, so I can install the update? I have a MAC Version 10.6.4 (it's practically brand new!)

การตอบกลับทั้งหมด (1)

more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.