This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

The physical "remember password" button is not working, although the other two buttons are working.

  • 4 การตอบกลับ
  • 11 คนมีปัญหานี้
  • 10 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย BothanSpy11

more options

When the prompt after entering a password drops down ("Do you want Firefox to remember the password for ______ on ______.com"), the three buttons pop up (Remember, Never for This Site, and Not Now). The remember button is not working at all, like I click it and it does not go away, it just depresses and stays there. The other two buttons, however, are still working.

When the prompt after entering a password drops down ("Do you want Firefox to remember the password for ______ on ______.com"), the three buttons pop up (Remember, Never for This Site, and Not Now). The remember button is not working at all, like I click it and it does not go away, it just depresses and stays there. The other two buttons, however, are still working.

การตอบกลับทั้งหมด (4)

more options

This can be a problem with the files that Firefox uses to store the passwords.

See:

more options

which files? also, how do i fix it then?

more options

If you see saved names and passwords in the Password Manager (Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords") then you can use the Password Exporter extension to create a backup of the passwords.

Check that the exported (xml) file has all the names and passwords.

Rename key3.db to key3.db.old and rename signons.sqlite to signons.sqlite.old and remove all other signons# files (signons2.txt, signons3.txt if they exist) in the Firefox Profile Folder to make Firefox create fresh files.

Help > Troubleshooting Information > Profile Directory: Open Containing Folder

more options

i don't see any saved passwords. i'm trying to move my signons file from 1 hard drive (with files from before new OS install) to the current profile