This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Firefox hangs every time I click on something from Google - eg, link on a search result.

  • 6 การตอบกลับ
  • 34 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย weevie

more options

It takes me to Google fine, allows me to type in a search term, brings up the answers, but then hangs after ANY link I hit on that page. Only started a while ago. I'm using Windows 7, but not Google desktop. All other web sites are fine.

It takes me to Google fine, allows me to type in a search term, brings up the answers, but then hangs after ANY link I hit on that page. Only started a while ago. I'm using Windows 7, but not Google desktop. All other web sites are fine.

เปลี่ยนแปลงโดย DavidBusch เมื่อ

การตอบกลับทั้งหมด (6)

more options

Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode. If it functions properly in that configuration, then one of your add-ons is the culprit.

Also, if you have some kind of security software installed which scans links like AVG Safe Search, AVG Link Scanner, McAfee Secure Search, McAfee Site Advisor, or some other kind of anti-phishing tool, try disabling it.

more options

Thanks, Xircal, I ran Firefox in safe mode and that did fix the problem. How do I know what add-ons I have, and which one is the culprit? I use Bullguard and have never had any problem with it and can conclude that it isn't the problem.

more options

They're listed in Tools | Add-ons | Extensions.

What you'll have to do is to restart in Safe Mode again, then checkmark "Disable All Add-ons". Then click the button "Make changes and restart".

Next, go the the Extensions menu described above and re-enable them one-by-one until the problem recurs. Then you'll know which one is the culprit.

You could try disabling that Bullguard to begin with.

more options

This happens to me all the time. On Facebook I cannot scroll without ff hanging up. It is so annoying that I uninstalled and re-installed. Still nothing changed. It was happening on the older version and then I did a windows update and got better, then ff4 updated and I'm back to the same problem. If this doesn't get better I will uninstall and leave it off. I am not going to run ff in safe mode either. This needs to be fixed.

I have cable. So it's not the internet connection.

more options

@ dbrobinsonii, You can return Firefox to its default settings by starting in Safe Mode, then checkmark the option called Reset all user preferences to Firefox defaults.

Then click the button called Make Changes and Restart.

You will however lose any customizations you made.

more options

I don't really understand why any of this should be necessary, surely a fresh download, fresh install, and only adopting recommended or certified extensions and/or add-ons should result a stable piece of software?