This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

I cannot complete the update download for some reason. Do I need to open something to allow for the download to complete?

  • 1 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

more options

I try (on several occasions) to connect with the server to download updates, but the "bar" just keeps twirling without success. Consequently, I am unable to get the updates.

I try (on several occasions) to connect with the server to download updates, but the "bar" just keeps twirling without success. Consequently, I am unable to get the updates.

การตอบกลับทั้งหมด (1)

more options

If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.