This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Firefox does not completely shut down when X'd out, I have to do a restart to completly close the program, is this common?

  • 1 การตอบกลับ
  • 4 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย SafeBrowser

more options

I just upgraded from 5.0 to 6.0 and the upgrade program told me that Firefox had to be closed before the new version could be installed. I had already X'ed out Firefox knowing that it needed to be closed before I could do an install. I finally had to do a restart before I could install the new version. This has happened in the past with other versions of Firefox. Firefox keeps running in the back ground for some reason and ends up using resources that are needed else where. In the past I have deleted Firefox from my computer to solve the problem, can you solve the problem or should I delete the program and use another browser?

I just upgraded from 5.0 to 6.0 and the upgrade program told me that Firefox had to be closed before the new version could be installed. I had already X'ed out Firefox knowing that it needed to be closed before I could do an install. I finally had to do a restart before I could install the new version. This has happened in the past with other versions of Firefox. Firefox keeps running in the back ground for some reason and ends up using resources that are needed else where. In the past I have deleted Firefox from my computer to solve the problem, can you solve the problem or should I delete the program and use another browser?

การตอบกลับทั้งหมด (1)

more options

Must be the "hang at exit" problem. You already know how to do Step1; now just determine which Add-on (Extension or Plugin) is causing the problem.

  1. Stop the Firefox process:
  2. Why Firefox may hang:
  3. Use Firefox Safe Mode to find a problem with an Extension or Plugin:


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.