This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Can not install update from 6.0 to 6.0.1 [SOLVED!]

  • 3 การตอบกลับ
  • 9 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย papabarn

more options

I keep getting the dialog that tells me to make sure no other instances of FF are running and to try again. No other instances are running, checked all processes, have rebooted several times.

I keep getting the dialog that tells me to make sure no other instances of FF are running and to try again. No other instances are running, checked all processes, have rebooted several times.

เปลี่ยนแปลงโดย papabarn เมื่อ

การตอบกลับทั้งหมด (3)

more options

Solved! Was a dispute with ZoneAlarm. I shutdown ZA and did the update. When I restarted ZA I started getting complaints from it that 6.0.1 wasn't 6.0 (!?!), so I clean reinstalled ZA AND Firefox. At that point ZA just wouldn't allow FireFox internet access. I found that ZA did not add an entry in it's Application Control for 6.0.1. Once I manually added it and set the permissions, things seem back to normal.

เปลี่ยนแปลงโดย papabarn เมื่อ

more options

Well, just went to 6.0.2 with the same issues. It seems *ZoneAlarm and Firefox are not playing together, and to my untrained eye, I'm suspecting it's having to do with ZA's "virtualization" feature. Hopefully someone with a lot more technical experience than I (that wouldn't take much!) will look into it.

  • ZoneAlarm Extreme Security® by Checkpoint.
more options

Just updated to 7.0.1 and it seems to have gone painlessly.. If you use "Billeo", upgrade it first. Latest version for Windows is compatible with 7.0.1.. If you're running ZoneAlarm Extreme Security, Right-click the icon in the system tray and select "show monitor". Next click the center pane marked "Internet". On the next ZoneAlarm screen, click "OFF" to the right of "Web Security" and "OFF" to the right of "Browser Virtualization". Proceed to update Firefox in the normal manner. Once 7.0.1 is up and running, go back to ZoneAlarm and select "ON" for "Web Security" and "Browser Virtualization". Then click the "x" in the upper right corner to return ZoneAlarm to the system tray.