Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

I updated to the newest version, it requires a restart to finish, tried repeatedly,but always takes to requires restart,how to fix?

  • 3 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 3 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Hasan

badassharley
badassharley
more options

After downloading FF latest version which requires restart to finish, the new vs. just will not load. Everytime I try to open the FF Icon, I get the same restart required window. My PC runs WinXP, XP suggested the following:

Resolutions 1. Register the following files Click Start. Choose Run. In the Run box, type regsvr32 Softpub.dll. Click OK. Repeat steps 1 through 4 for the following files: Wintrust.dll, Initpki.dll, Mssip32.dll.

For more information on this issue and alternate resolution please click on the Microsoft Knowledge Base link below.


First command was fine, the remaining 3 all open up FireFox popup window requiring restart.

it appears the FF update damaged or failed to load these dll links.

how do i fix it? I hate having to use IE.

After downloading FF latest version which requires restart to finish, the new vs. just will not load. Everytime I try to open the FF Icon, I get the same restart required window. My PC runs WinXP, XP suggested the following: Resolutions 1. Register the following files Click Start. Choose Run. In the Run box, type regsvr32 Softpub.dll. Click OK. Repeat steps 1 through 4 for the following files: Wintrust.dll, Initpki.dll, Mssip32.dll. For more information on this issue and alternate resolution please click on the Microsoft Knowledge Base link below. First command was fine, the remaining 3 all open up FireFox popup window requiring restart. it appears the FF update damaged or failed to load these dll links. how do i fix it? I hate having to use IE.

การตอบกลับทั้งหมด (3)

Hasan
Hasan
more options

The program must close to allow a previous installation attempt to complete

Check and tell if its working.

badassharley
badassharley เจ้าของคำถาม
more options

thanks mha, but that did not work, the search never found the any xpicleanup.dat files. also, i am familiar with the please close any open files to complete the install, but this time I never got that prompt ("may" explain why the search did not locate any clenup.dat files).

Hasan
Hasan
more options

-> Close Firefox (click Firefox button and click Exit OR File Menu -> Exit)

  • OR press CTRL + ALT + DEL keys to open Task Manager
  • Processes tab
  • right-click firefox.exe and click End Process Tree
  • close Task Manager

-> Uninstall your current Firefox

-> Download latest Firefox version from one of these links using some other Web Browser:

-> Install Firefox using the downloaded & saved Firefox installer file

Check and tell if its working.