We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Firefox crashes

  • 2 การตอบกลับ
  • 10 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย wongy24

ardo98
ardo98
more options

Whenever I click Start, then Mozilla Firefox, a small window opens up and says "We're sorry, Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I sent a crash report, but nothing seems to happen. I unistalled and reinstalled it twice, but still no change.

Whenever I click Start, then Mozilla Firefox, a small window opens up and says "We're sorry, Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I sent a crash report, but nothing seems to happen. I unistalled and reinstalled it twice, but still no change.

การตอบกลับทั้งหมด (2)

knorretje
knorretje
more options

Your crashreport is
https://crash-stats.mozilla.com/report/index/bp-a6ffc99a-5804-4d79-b893-d40962111015
Firefox 3.6.23 Crash Report [@ avgssff7.dll@0x58254 ]
I think this is a crash in some kind of program called AVG Safe Search For Firefox(?), based on the dll name. Do you have such a program and if so, maybe you can update it? Or maybe ask help with their support?

wongy24
wongy24
more options

I am using windows 7 and have same problem. It is happening on both of my 2 laptops!