This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Once in a company web site I'm unable to click options to activiate.

  • 2 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 2 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

Brenna08
Brenna08
more options

I’m having trouble working with the internet I hope you can help me with. I’m able to click the icon to get to the Internet, I’m able to open a document but once in the document once I click on anything within the document nothing happens. I’m not even able to close the document out.

I’ve checked all of the possibilities under the Options Tab and I’ve also cleared the History a couple of times and nothing helps.

Can you let me know what you need me to do?

I’m having trouble working with the internet I hope you can help me with. I’m able to click the icon to get to the Internet, I’m able to open a document but once in the document once I click on anything within the document nothing happens. I’m not even able to close the document out. I’ve checked all of the possibilities under the Options Tab and I’ve also cleared the History a couple of times and nothing helps. Can you let me know what you need me to do?

การตอบกลับทั้งหมด (2)

rbillings
rbillings
more options

Hi Brenna08-

Clearing the history was a good way to start. If this problem only happens with this particular website, it may be an issue with Flash. Here is a link to an article about troubleshooting Flash issues:

Fix problems that cause images to not show

If your problem is with logging in, here is a detailed article on how to troubleshoot that issue:

Fix login issues on websites that require a username and password

Hope that helps!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).