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Firefox crashes

  • 2 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 2 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย DFH896

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Crashes on startup, even in safe mode

Began immediatgely after installing upgrade to FF 8.0

Remains even though I deleted FF 8 and reinstalled v. 7 without profile

Crashes on startup, even in safe mode Began immediatgely after installing upgrade to FF 8.0 Remains even though I deleted FF 8 and reinstalled v. 7 without profile

วิธีแก้ปัญหาที่เลือก

Two items are causing many Firefox 8 crashes:

  • Roboform older versions. You can try to update Roboform to see if that solves the crashing problem: http://www.roboform.com/platforms/browsers/firefox
    • See --> bug 691271 (RESOLVED WORKSFORME Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform)
  • Trusteer Rapport
    • Windows: Start > All Programs > Trusteer Rapport > Stop Rapport
    • Mac: System Preferences > Other > Rapport > Stop Rapport"


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (2)

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วิธีแก้ปัญหาที่เลือก

Two items are causing many Firefox 8 crashes:

  • Roboform older versions. You can try to update Roboform to see if that solves the crashing problem: http://www.roboform.com/platforms/browsers/firefox
    • See --> bug 691271 (RESOLVED WORKSFORME Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform)
  • Trusteer Rapport
    • Windows: Start > All Programs > Trusteer Rapport > Stop Rapport
    • Mac: System Preferences > Other > Rapport > Stop Rapport"


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

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Solved it. I had Roboform 5.6.1, and installing 5.6.3 fixed it, for the moment. Am still in Safe Mode, so it may not be final

Thank you. This has been a major pain. It works in Normal Mode, so we have lift-off!!

เปลี่ยนแปลงโดย DFH896 เมื่อ