This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Firefox crashes

  • 2 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 10 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย John99

helgdb
helgdb
more options

Firefox doesn't launch. Immediatly after launching, crashes report appear. Safe mode doesn't working. The last upadte of Firefox version was well done. The crash appears after a system crash of Seven (repaired by system tools), after a windows update, but I don't know if ther is a link. Opera browser is crashing at launching for a week. I don't know if there is a link between all these events, but it might be helpfull ...

Firefox doesn't launch. Immediatly after launching, crashes report appear. Safe mode doesn't working. The last upadte of Firefox version was well done. The crash appears after a system crash of Seven (repaired by system tools), after a windows update, but I don't know if ther is a link. Opera browser is crashing at launching for a week. I don't know if there is a link between all these events, but it might be helpfull ...

การตอบกลับทั้งหมด (2)

knorretje
knorretje
more options

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-7920cc09-9254-4a47-9933-4dfb42111119
Firefox 7.0.1 Crash Report [@ js::Bindings::getLocalNameArray(JSContext*, js::Vector<JSAtom*, int, js::TempAllocPolicy>*) ]
This is probably caused by or related to a "Frankenstein-build"; an update or system restore went wrong so some files belong to Firefox 7 and some belong to Firefox 8.
You can try to solve this by deleting your current Firefox and downloading and installing a new fresh copy.
See http://support.mozilla.com/en-US/kb/latest-firefox-issues

John99
John99
more options

Hi helgdb,
If you used Windows System Restore that often breaks firefox.

(Firefox developers are working an ways to circumvent some of these problems, and have changed file names in newer revisions of firefox to circumvent some of the problems eg Bug 702045 {but currently you may need to use the nightly channel to benefit from changes} )

So one highly likely possibility is Windows System Restore has broken Firefox.

IF so you will probably need to do a clean re-install of Firefox, note when doing so delete the Programs folder, not the profiles folder.

Please post back with how you get on, good luck,
John

Crash Info
If it is the System Restore problem, I thought at least in some cases breakpad failed to catch these, but I have seen others and your crash info is

  • Crash ID report: 7920cc09-9254-4a47-9933-4dfb42111119
  • Crash Signature js::Bindings::getLocalNameArray(JSContext*, js::Vector<JSAtom*, int, js::TempAllocPolicy>*)
  • related Bug 691847 - Firefox Startup Crash @ js::Bindings::getLocalNameArray