This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Placing my mouse over Personas in the Gallery does not work

  • 1 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 11 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Matt_G

maryjo2442
maryjo2442
more options

I cannot get Personas from the Personas Gallery. I cannot add or remove Personas from the Gallery either anymore. I have the Personas icon and everything there works, but I can't get anything new from the Gallery. It use to work. I had AnyColor on my computer where I could access Personas from the Menu bar. That disappeared and I haven't been able to use the Personas Gallery since. Placing my mouse over a Persona doesn't do anything-nor does clicking on it.

I cannot get Personas from the Personas Gallery. I cannot add or remove Personas from the Gallery either anymore. I have the Personas icon and everything there works, but I can't get anything new from the Gallery. It use to work. I had AnyColor on my computer where I could access Personas from the Menu bar. That disappeared and I haven't been able to use the Personas Gallery since. Placing my mouse over a Persona doesn't do anything-nor does clicking on it.

การตอบกลับทั้งหมด (1)

Matt_G
Matt_G
more options

Hi maryjo2442,

First thing I would consider doing is updating Firefox. There are a lot of benefits to running the latest version. You should take a look at Update Firefox to the latest release.

You might want to try starting Firefox in Safe Mod by holding down Shift while it is starting. If you disable all your existing plugins and extensions and you find that the buttons do work, then it's probably an issue with one of your existing add-ons. You can go through and manually turn them on 1 by 1 until you find the one causing the problem.

Hopefully this helps!