This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Since updating to firefox 10.0 (and then 10.0.1), the Page Down, Page Up, Home and End keys no longer function correctly. Is anyone else having this problem, and are there any suggestions for a fix?

  • 3 การตอบกลับ
  • 3 คนมีปัญหานี้
  • 2 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Vivek

more options

e.g., as I read a webpage, when I push the Page Down keyboard key, sometimes nothing happens; sometimes the page scrolls down a few lines but then doesn't continue to scroll down when I push the key additional times; sometimes the page immediately jumps to the bottom of the page; etc. Similar issues occur, in the up direction, when I push the Page Up key. The Home and End keys are completely "dead", as the page doesn't move when I push them. It's important to note that all of these keys work as usual when I open the Chrome or Internet Explorer browsers, and in all other applications in which the keys should be functional, so this problem is specific to Firefox.

e.g., as I read a webpage, when I push the Page Down keyboard key, sometimes nothing happens; sometimes the page scrolls down a few lines but then doesn't continue to scroll down when I push the key additional times; sometimes the page immediately jumps to the bottom of the page; etc. Similar issues occur, in the up direction, when I push the Page Up key. The Home and End keys are completely "dead", as the page doesn't move when I push them. It's important to note that all of these keys work as usual when I open the Chrome or Internet Explorer browsers, and in all other applications in which the keys should be functional, so this problem is specific to Firefox.

วิธีแก้ปัญหาที่เลือก

Hi,

Please check if Always use the cursor keys to navigate within pages is selected in Tools (Alt + T) > Options > Advanced > General and deselect it. This setting can also be activated/deactivated by pressing F7.

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (3)

more options

วิธีแก้ปัญหาที่เลือก

Hi,

Please check if Always use the cursor keys to navigate within pages is selected in Tools (Alt + T) > Options > Advanced > General and deselect it. This setting can also be activated/deactivated by pressing F7.

more options

THANK YOU, Vivek, for your outstanding help!! "Always use the cursor keys to navigate within pages" WAS, in fact, selected, and deselecting has solved the problem! I have to wonder how that option became selected as a result of the upgrade -- or maybe I unintentionally pressed F7? -- but it's a moot point now.

more options

You are welcome :)