This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Firefox will not open - gives an XULRunner error

  • 2 การตอบกลับ
  • 24 คนมีปัญหานี้
  • 23 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

juggle5
juggle5
more options

I am getting the XULRunner error. I did a "clean install" of the latest version and am still getting the following error: >XULRunner >Error: Platform version '11.0' is not compatible with >minVersion >= 12.0 >maxVersion <= 12.0

What do I do now?

I am getting the XULRunner error. I did a "clean install" of the latest version and am still getting the following error: >XULRunner >Error: Platform version '11.0' is not compatible with >minVersion >= 12.0 >maxVersion <= 12.0 What do I do now?

การตอบกลับทั้งหมด (2)

Hasan
Hasan
more options

Are you using Windows XP SP1 or SP2 ??

Check and tell if its working.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox. Other security software may have similar features to prevent Firefox from updating files properly.

See also: