We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Firefox 14.0.1 Sync constantly spews "Incorrect account name or password"

  • 3 การตอบกลับ
  • 10 คนมีปัญหานี้
  • 7 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย lindsayla18

more options

I had the same problem with Firefox 13. I have deleted my Sync account and reset my Sync account.

When I first set up Sync, Sync works for that session. As soon as I exit Firefox and restart I can never Sync again, instead getting "Incorrect account name or password." Both account name and password are correct.

I get the same behavior if I create Sync in Firefox Safe Mode (Add-ons Disabled).

It looks like most folks are not encountering this problem. Must be something about me.

I had the same problem with Firefox 13. I have deleted my Sync account and reset my Sync account. When I first set up Sync, Sync works for that session. As soon as I exit Firefox and restart I can never Sync again, instead getting "Incorrect account name or password." Both account name and password are correct. I get the same behavior if I create Sync in Firefox Safe Mode (Add-ons Disabled). It looks like most folks are not encountering this problem. Must be something about me.

การตอบกลับทั้งหมด (3)

more options

Hi,

You can try to check the error log by typing about:sync-log in the location bar and clicking on a link. For the details of the troubleshooting steps please see this.

เปลี่ยนแปลงโดย dumdidadida เมื่อ

more options

Good tip, dumdidadida. I posted my sync-log.

It all seems to be going well until

1342996447883	Sync.Resource	DEBUG	No authenticator found.
1342996448374	Sync.Resource	DEBUG	mesg: GET fail 401 https://scl2-sync211.services.mozilla.com/1.1/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/info/collections
1342996448374	Sync.Resource	DEBUG	GET fail 401 https://scl2-sync211.services.mozilla.com/1.1/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/info/collections
1342996448374	Sync.Service	WARN	401: login failed.

เปลี่ยนแปลงโดย cor-el เมื่อ

more options

Any update on this? I'm having the same problem. It started yesterday. Today I upgraded to Mac FF 15.0.1 but the problem persists. I can correct it by going to Preferences - Sync, clicking "Update" and entering my password (yes, the same password that Sync keeps telling me is incorrect). But I've had to do this twice today, and it's getting old fast.