This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Unable to update to Firefox 16. Error message telling me to unlock sharing and permissions, change to read and write. But after unlocking, am unable to change

  • 2 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 20 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย SpanishDancer777

more options

....any items. I use Mac OS X 10.7.5 Also, am currently using Firefox 14 and it says I'm fully up to date???

....any items. I use Mac OS X 10.7.5 Also, am currently using Firefox 14 and it says I'm fully up to date???

การตอบกลับทั้งหมด (2)

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

more options

That worked. Thanks for the recommendation.