This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

convert 25 characters key like x-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx in a 12 character format xxxx-xxxx-xxxx

  • 3 การตอบกลับ
  • 4 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

more options

About one year ago I subscribed to Firefox Sync and saved the html that indicatecd a 26 character key. Recently I had problems with Firefox and decided to completely reinstall Firefox 16.0.2. It seems that many of the references to installed plugins followed through the process, but not my "subscription" to Sycn. Now, when I try to join my machine to Firefox Sync, I am asked for a 12 character key. How do I convert ?

About one year ago I subscribed to Firefox Sync and saved the html that indicatecd a 26 character key. Recently I had problems with Firefox and decided to completely reinstall Firefox 16.0.2. It seems that many of the references to installed plugins followed through the process, but not my "subscription" to Sycn. Now, when I try to join my machine to Firefox Sync, I am asked for a 12 character key. How do I convert ?

วิธีแก้ปัญหาที่เลือก

You can't do such a conversion.
The sync key is a real encryption key and the 12 bit code is only a replacement to make it easier to add other devices without adding the details.

To use a 12-character code another device needs to be online and connected to the Sync server.
As you try try to reconnect to an already existing sync account you will have to connect to that account by entering the details manually yourself.

  1. open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  2. click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  3. click "I Have an Account" : Connect
  4. click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)
อ่านคำตอบนี้ในบริบท 👍 4

การตอบกลับทั้งหมด (3)

more options

วิธีแก้ปัญหาที่เลือก

You can't do such a conversion.
The sync key is a real encryption key and the 12 bit code is only a replacement to make it easier to add other devices without adding the details.

To use a 12-character code another device needs to be online and connected to the Sync server.
As you try try to reconnect to an already existing sync account you will have to connect to that account by entering the details manually yourself.

  1. open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  2. click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  3. click "I Have an Account" : Connect
  4. click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)
more options

Cor-el, your reply was really helpful. It did work and I was able to recover all those bookmarks that are need for my work.

Thanks !!!