Please update to Firefox 18.0.2 Update Firefox to the latest release Then use http://ninite.com/flash/ninite.exe to install Flash

I dl FF 18 setup file and I cannot open it. the same thing was happening with Flash 11 installer.

I tried right clicking the files and run as an administrator.. when I do that, the pop up window asking if I want to allow this program to make changes ... appears. I click yes..nothing happens... it goes no further I am running Norton. I have that disabled. something will not allow me to install either FF update or flash Player (any version).

also when I try installing Flash player as a plug in through the browser ( FF 16) it downloads and starts the install, and then just hangs... never completes the install

Try to uninstall Flash and reinstall Flash.

• http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• TDSSKiller - AntiRootkit Utility

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

thanks again..but..... I downloaded MS safety scanner, tried to open the .exe file and nothing happens. did the same with MalwareBytes..tried to run the setup file nothing happens.. the cursor runs as if trying to open it, but nothing happens. I'm stuck

I've done that but I cannot re install using any of the install files..nothing happens..the files won;t open

Ok, it sounds like you've got some major issues with your computer. Please either re-install Windows, or take it to a reputable local business.

Ok, thanks for all your help