This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

I don't get an error message when Nightly crashes.

  • 11 การตอบกลับ
  • 3 คนมีปัญหานี้
  • 11 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย RaderCad

more options

Recently my browser has been crashing a lot, but I don't get any error reports or anything that asks me to send a report to Mozilla. I use Nightly (64-bit) and I update automatically (currently 24.0a1). My OS is Windows 7 Ultimate (64-bit). Telemetry, Nightly Health Report, and Crash Reporter are enabled. The last update was 2 hours before and the one before that was 2 days before. As of the last update, the crashing has stopped. My concern is that there were at least 6 crashes recorded in the Reliability Monitor in the Control Panel within that time frame, but when I checked the AppData, there was only 1 submitted crash report, and no pending for that time frame. Should I be worried? Am I still sending in information?

Recently my browser has been crashing a lot, but I don't get any error reports or anything that asks me to send a report to Mozilla. I use Nightly (64-bit) and I update automatically (currently 24.0a1). My OS is Windows 7 Ultimate (64-bit). Telemetry, Nightly Health Report, and Crash Reporter are enabled. The last update was 2 hours before and the one before that was 2 days before. As of the last update, the crashing has stopped. My concern is that there were at least 6 crashes recorded in the Reliability Monitor in the Control Panel within that time frame, but when I checked the AppData, there was only 1 submitted crash report, and no pending for that time frame. Should I be worried? Am I still sending in information?

วิธีแก้ปัญหาที่เลือก

Not necessarily all the time, but in cases like this when there are problems with the 64 bit version then you should check out if this also happens with the 32 bit build on your computer as part of the basic troubleshooting steps (32 bit, clean reinstall, new profile, etc.)

อ่านคำตอบนี้ในบริบท 👍 0

การตอบกลับทั้งหมด (11)

more options

As of the last update, the crashing has stopped. - Good news, expected on a Nightly channel;)

As for "why just 1 report, not 6", I am over-asked. Maybe your Help > Health report has it all recorded, in case it would be needed.

more options

Indeed. I love Nightly. It's really not as crashy as you'd expect from a pre-Alpha version.

Hmm... strangely the Health Report records 3 crashes in the last month. Why would they give different numbers... Again this makes me wonder whether my crash reports are being sent in.

more options

Does the 32 bit Nightly version crash as well?

The 64 bit Nightly version for Windows is only compiled to check for compile issues and isn't tested and thus is not guaranteed to work and can fail at any time.

more options

I know that, and I don't really mind the crashes. It's just that sending in crash reports are supposed to help developers right? I just want to know if my using this version is actually helping anyone.

more options

If the 64 bit version isn't working properly, but the 32 bit version is then you can't be sure what is causing the problem. It could be problem with the compiler .or something specific to the 64 bit version. If you only test the 64 bit version and not test the 32 bit version when it goes wrong with the 64 bit version like in your case then you even know less.

more options

So... I think what you are saying is that I need to download and run both the 32 and 64-bit versions?

more options

วิธีแก้ปัญหาที่เลือก

Not necessarily all the time, but in cases like this when there are problems with the 64 bit version then you should check out if this also happens with the 32 bit build on your computer as part of the basic troubleshooting steps (32 bit, clean reinstall, new profile, etc.)

more options

I see. Thanks for clarifying. It's not crashing anymore, but I'll try that when it has problems again.

more options

I have a hanging problem with Nightly 26.0a1 (2013-09-04)

For the last week it has been hanging the system at times (freezes the entire computer.) I have to manually reboot the system. Not once has there been a crash noted in the report, as it hung the system. The system ONLY hangs when using Nightly.

Daily updates process fine.

more options

I have a huge problem with nightly!! the problem is I can not remove it from my computer, every thing i did with it was very wavy and I was unable to see any thing single, every thing showed up more than 10Xs on every page, I tried to remove nightly and it refuses to be removed, I waited up to 3 hours for it to be removed and it is still on my computer, please help thanks from me.

more options

Found out my problem all by myself.

It appears that my nVidia Mobile(laptop) driver does not play well with fire fox.....

Simply unchecking the "Use hardware acceleration when available" solved the problem in 64 bit nightly AND the 32 bit FireFox.

เปลี่ยนแปลงโดย RaderCad เมื่อ