This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

I can't get the latest version 21.0 to update on my computer.

  • 4 การตอบกลับ
  • 5 คนมีปัญหานี้
  • 3 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

more options

I have downloaded & installed the new version, Help says I have the latest version. BUT the top of the browser screen is the old one. Firefox tells me I'm using an outdated version. Other programs tell me its an outdated versions. newer plugins dont work. The other user on my computer has correct version.

HOW DO I GET IT TO UPDATE WITHOUT LOSING MY PASSWORDS< BOOKMARKS ECT?????????????

I have downloaded & installed the new version, Help says I have the latest version. BUT the top of the browser screen is the old one. Firefox tells me I'm using an outdated version. Other programs tell me its an outdated versions. newer plugins dont work. The other user on my computer has correct version. HOW DO I GET IT TO UPDATE WITHOUT LOSING MY PASSWORDS< BOOKMARKS ECT?????????????

การตอบกลับทั้งหมด (4)

more options

can you try updating from menu Help->About Firefox. it will automatically update it.

more options

User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.25) Gecko/20111212 Firefox/3.6.25 ( .NET CLR 3.5.30729; .NET4.0C) FBSMTWB

Your user agent is "locked" to that older version by that FBSMTWB - Fast Browser Search - thing you have or had installed.

See this:
https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible

more options

If the other user on the same PC has no problems as you do, the following save and trusted method should work in your case:

Refresh Firefox - reset add-ons and settings

more options

You get the orange Firefox menu button when the menu bar is hidden.

  • Firefox menu button > Options
  • View > Toolbars (press F10 to display the menu bar)
  • Right-click empty toolbar area

See: