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FF was crashing, reinstalled, same prob, did the reset,won't open, trying to connect to update for hours. What's wrong?

  • 2 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 3 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย yankey

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FF kept crashing so about a week ago I reinstalled. Still kept crashing so in the troubleshooting info I read about "reset". Did that this AM and now have a window entitled Software Update which has been up for several hours. It has a blue and white barber design and says connecting to the update server... What is wrong?

FF kept crashing so about a week ago I reinstalled. Still kept crashing so in the troubleshooting info I read about "reset". Did that this AM and now have a window entitled Software Update which has been up for several hours. It has a blue and white barber design and says connecting to the update server... What is wrong?

การตอบกลับทั้งหมด (2)

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Is there a blocking firewall ? Maybe the communication ports are shut. Reboot your computer and see if it works

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The reboot must have fixed it as everything is working fine now. Thank you very much sudheesh...I appreciate your help.