This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Attempt to add to my National Lottery a/c blocked - there is no 'Continue' button

  • 4 การตอบกลับ
  • 3 คนมีปัญหานี้
  • 4 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย teapott

more options

No 'Continue' button when I try to add cash to my National Lottery a/c. Trusteer thinks the attempt to varify Visa card is phishing - I certainly do not like the questions which Visa are asking me to type in.

No 'Continue' button when I try to add cash to my National Lottery a/c. Trusteer thinks the attempt to varify Visa card is phishing - I certainly do not like the questions which Visa are asking me to type in.

การตอบกลับทั้งหมด (4)

more options

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

more options

I have the same problem as described above and have had for some time (i.e. including older versions of Firefox). The suggested solution does not work. The only way around this is to use IE to add funds. This is strange as I have used the Verified by Visa on other sites using Firefox.

Is this a compatibility issue with the National Lottery site and Firefox?

more options

teapot. Thank you for your suggestion - I have resorted to using IE on one occasion. However, I have found that, in Firefox, when entering the final three characters as requested, if I leave the cursor next to the final character, in the third box, and then press the enter key - bingo - it accepts the information and transfers the money to my lottery account!

more options

Thanks Duncan41, next time I upload funds I'll give that a try and report back here.